Mountain View Imports
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
(92 Reviews)
Timothy Michael Peterson, 06/08/2024Mt. View was recommended to us for our Audi Q7 by another mechanic. Alyssa is terrific. She communicates clearly any issues and makes every attempt to do what's best for the customer. She has worked with our warranty program and is always timely in phone class and emails. James has gone out of his way to highlight issues and guide us through routine maintenance specific for our car. He genuinely loves working on cars and is immensely helpful with any questions we have. We cannot recommend them enough.
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